FAQ

ORDERING :

A1: STEP 1 – Make your order by clicking ADD TO CART on the products you’d like to purchase and then click CHECKOUT to complete the sale

STEP 2 – Sign up for an account at the checkout screen. You’ll need verify your age by uploading a Government issued ID. You can do this by taking a picture using your cellphone or scanning it.

STEP 3 – Accept the Terms & Conditions

STEP 4 – Payment Instructions: Send Interac e-Transfer using your bank. Use your Order Number “xxxx” as your “Secret Question”. Make sure to enter the correct number, this is how we will track your payment.  

For more info watch this “video

STEP 5 – Canada Post XPRESS Post. We will send you a tracking number where you can track your order “here”.

A2: You can sign up by clicking “Join Us”. Simply fill out the form and upload a Government issued ID and you will become a member within 24 hours.

A3: Anyone living in Canada with a valid Government issued ID over the age of 18 or 19 depending on the province you live in.

A4: It is strictly to verify your age, which is required under Canadian law. All your records are secured on our private servers and will NOT be shared with any 3rd parties.

A5: If we receive your order and payment by 10am PST (1pm EST), your order will be shipped the same business day. Please note e-transfers take up to an hour to be received.

If your order and payment is received after 10am PST (1pm EST), your order will be shipped the following business day.

Business days are any day Canada Post is open which is Mon – Friday, they are closed on the weekends and statutory holidays.

A6: It depends which type of delivery you have selected. Regular takes up to 4 business days and Xpress takes up to 2 business days.

A7: No, nobody can tell what is in the package/envelop. It is strictly discrete packing and shipping. We double vacuum seal it and put it in an unmarked Canada Post envelop.

SHIPPING AND POST :

A1: It depends which type of delivery you have selected. We provide various shipping options to facilitate you to the maximum. We ensure that you get your package as soon as possible by using Express shipping across Canada. You can also get free shipping for following:

  •   Spend $140 and Expedited is free (valued at $15)
  •   Spend $220 and Xpress is free (valued at $25)
  •   Spend $350 and Priority is free (valued at $40)

If we receive your order and payment by 10am PST (1pm EST), your order will be shipped the same business day.

If your order and payment is received after 10am PST (1pm EST), your order will be shipped the following business day.

A2: If you do not get your package 2 days after the expected arrival date let us know and will file a trace with Canada Post.

Canada Post will conduct an investigation which takes 5 business days to complete. If they located the package it’ll be sent to you within a few days. If it’s deemed “unrecoverable” we will send you a replacement package free of charge.

We do not offer refunds if your order arrives late due to any postal issues, since we are not responsible for Canada Post’s service.

A3: There are 2 like scenarios:

  1. The postal worker put it in the wrong mailbox, or
  2. Often the postal worker will scan all the packages as “successfully delivered” in the morning then spend the day delivering all of the packages.

If you do not receive your package over 2 days of “successfully delivered”, let us know and we will file a trace with Canada Post. This investigation takes about 5 business days. If they locate the package it will be sent to you within a few business days, if it is deemed “unrecoverable” we will replace it for you free of charge (up to $200).

From Canada Post

The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;

their Community Mail Box for the item or parcel compartment key;

around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

A4: All orders over $500 will be sent with Signature Required.
All other orders wanting the option without, please leave a note with your order saying “No Signature Required, please”.

A5: If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

If you’re tracking your package on Canada Post’s website and it has not been updated in some time, it’s most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

A7: We will email you your tracking number before it has been scanned at the Canada Post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait till the end of day and your tracking number should appear correctly. If it does not, please email “[email protected]” and we will look into it.

A8: Due to the high % of postal thefts when shipping to Northern Quebec and Nunavut., we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

A9: Unfortunately, we cannot sell or ship to anybody outside of Canada.

PAYMENT & FEES :

A1: As of now we are only accepting Interac E-transfers. This is the common method of sending money bank to bank in Canada.

Every Canadian bank supports this feature.

A2: Every Canadian Bank and Credit Union has the e-transfer feature. Simply Google search your “bank name” + Interac E-transfer.

For E-transfer details click “here”. Below are links to all major Canadian banks and how to use their e-transfer feature:
RBC TD BankBMOCIBCScotiabank

A3: Orders are shipped via Canada Post regular and XpressPost. Regular mail takes 2-5 business days and XpressPost takes 1-3 business days.

We charge a flat rate of $20 CAD for XpressPost and $10 for regular mail.

You will receive free regular shipping on orders over $150 and free XpressPost on orders over $350.

Regular mail does not include a tracking number.

A4: We add 5% for GST and 0-7% PST depending on your province.

A5: Once you’ve sent your E-transfer it can take up to an hour for us to receive a notification. Make sure you’ve used the Order Number given at the checkout page as the Secret Question so we can track your payment.

If we receive your order and payment by 10am PST (1pm EST), your order will be shipped the same business day.

If your order and payment is received after 10am PST (1pm EST), your order will be shipped the following business day.

Business days are any day Canada Post is open which is Mon – Friday, they are closed on the weekends and statutory holidays.

A6: Your order will be kept on hold for 2 business days while we wait to receive a payment. If we do not receive an Interac E-transfer within 2 days your order will be cancelled.

A7: We do not have a minimum order amount, since you pay for shipping up to $140 regular mail and up to $340 for XpressPost we will kindly send you any size order you wish choose.

PRODUCT INFO :

A1: Yes! We take all of our images ourselves. If you have any feedback or ideas for photography hit us up at “[email protected]”.

A2: The original system to indicate quality is using multiple “A”s. The more A’s the higher the quality with AAAA (quads) usually being the highest.

A –
quality: bush/very low quality
AA – also known as: “dubs”, “double A”
quality: low quality
AAA – also known as: “trips”, “triple A”
quality: good/high quality
Note: we have “high trips” and “low trips” this is where most of the dispensaries begin mislabelling their cannabis.
AAAA – also known as: “quads”
quality: high/highest quality
Note: again, we have “high quads” and “low quads” this is where more mislabelling happens.

With that being said… Everyone ends up labelling quality based on their own in-house quality. If most of their shelves are at the “trips” (AAA) level then they’ll end up putting their lower trips as AA or AAA and labelling their high trips as “quads”. Hence making it difficult for the consumer to know the real quality of a store until they’ve purchased from multiple e-dispensaries to really compare.

Another thing to consider is cannabis quality is increasing every single year, if not every season. It is probably the fastest evolving plant on the planet at the moment with so many great growers coming out with new and innovative ways to grow even higher quality cannabis. This again increases the quads (AAAA) range. We wouldn’t be surprised if some people have begun calling their cannabis AAAAA (quints…?) quality :/

A3: If you requested your order with XpressPost send us clear images of the damaged product with your order ID and one of our customer service reps will assist you. If you paid for regular mail we do not take responsibility, as regular mail takes 2-3 days longer which increases the likelihood of products melting in the heat.

[email protected]

We send our deepest apologies to any customer we have sent a package with a missing item. This is something that happens very rarely and we will take 100% responsibility. You will receive your product on your next order with an extra gift on our behalf for causing any inconvenience 🙂

Please send us the order number, so we can check our photos of when we packed it to make sure the mistake was done on our end.

[email protected]

CHALLENGE :

We would love to throw this challenge out there for all of you!

Test the same strain on our shelf in comparison with another dispensaries’ and let us know which one you liked better, if ours claimed to be AAAA “quads” and theirs’ was claimed either trips or quads, but ended up being better take pics of both and send us your full review describing things like aroma, taste, how “high” you were able to get, etc… and we’ll add a discount on your next order!

[email protected]

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