Chat with us, powered by LiveChat

FAQ

PLACING AN ORDER

1HOW DO I ORDER?

STEP 1 – Choose the products for your order by clicking ADD TO CART on the products you’d like. Then, click CHECKOUT to complete the purchase.

STEP 2 – Sign up for an account on the checkout screen. You’ll need to verify your age by uploading a Government issued ID. You can do this by taking a picture using your cellphone.

STEP 3 – Accept the Terms & Conditions.

STEP 4 – Payment Instructions will be available on our order confirmation page: Send Interac e-Transfer using your bank. Use your Order Number “xxxx” as your “Secret Question”. Make sure to enter the correct number, this is how we will track your payment.

For more information, watch this video.

STEP 5 – Canada Post XPRESS Post. We will send you a tracking number where you can track your order here.

2WHO CAN BECOME A MEMBER OF MEDICINE MAN MAIL ORDER?
Anyone living in Canada with a valid Government Issued ID over the age of 18 or 19 depending on the province you live in.

3WHAT DO I NEED TO BECOME A MEMBER OF MEDICINE MAN MAIL ORDER?

You can sign up by clicking here. Simply fill out the form and upload a Government issued ID and you will become a member within 24 hours time!

4WHY DO YOU NEED MY ID?

We need it strictly to verify your age, which is required under Canadian law. All your records are secured on our private servers and will NOT be shared with any 3rd parties.

5WHEN WILL YOU SHIP MY ORDER?

If we receive your order and payment by 10AM PST (1PM EST), your order will be shipped on the same business day. Please note e-transfers take up to an hour to be received.

If your order and payment is received after 10AM PST (1PM EST), your order will be shipped the following business day.

Business days are any day Canada Post is open. Canada Post is open Monday – Friday. They are closed on the weekends as well as statutory holidays.

6CAN ANYONE TELL WHAT'S IN THE ENVELOPE?

No, nobody will be able to tell what is in the package/envelope. It is strict, discrete packaging and shipping. We double vacuum seal our packages and put them in an unmarked Canada Post envelope.

SHIPPING & POST

1HOW LONG DOES DELIVERY TAKE?

It depends on the delivery option you have selected. We provide various shipping options to facilitate you to the maximum. We ensure that you will get your package as soon as possible by using express shipping all across Canada. You can also get free shipping for the following:


Spend $99 and Expedited is free (valued at $15)

Spend $149 and Xpress is free (valued at $25)

Spend $199 and Priority is free (valued at $40)


If we receive your order and payment by 10AM PST (1PM EST), your order will be shipped the same business day.

If your order and payment is received after 10AM PST (1PM EST), your order will be shipped the following business day.

2WHAT HAPPENS IF I DON'T GET MY PACKAGE?

If you do not receive your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

Canada Post will conduct an investigation which takes 5 business days to complete. If they locate the package, it’ll be sent to you within a few business days. If it’s deemed “unrecoverable,” we will send you a replacement package free of charge.

We do not offer refunds if your order arrives late due to any postal issues or incomplete addresses, since we are not responsible for Canada Post’s service.

3MY ORDER SHOWS AS DELIVERED, BUT I HAVEN'T RECEIVED ANYTHING.

There are 2 likely scenarios:


1. The postal worker placed it in the wrong mailbox.

2. Often the postal worker will scan all the packages as “successfully delivered” in the morning and then will spend the day delivering all of the packages.

If you do not receive your package after 2 days of receiving the “successfully delivered” notification, let us know and we will file a trace investigation with Canada Post. This investigation takes about 5 business days. If they locate the package, it will be sent to you within a few business days, if it is deemed “unrecoverable,” we will replace it for you free of charge (up to $200).


From Canada Post


The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;

their Community Mail Box for the item or parcel compartment key;

around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

4WHY WAS MY PACKAGE SENT WITH A "SIGNATURE REQUIRED"?

All orders over $500 will be sent with Signature Required.

All other orders that prefer not to have this option, please leave a note with your order saying “No Signature Required”.

5MY PACKAGE IS GOING TO THE WRONG DESTINATION.

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

6CANADA POST TRACKING INFORMATION HASN'T BEEN UPDATED RECENTLY.

If you’re tracking your package on Canada Post’s website and it has not been updated in some time, it’s most likely due to your package missing a scan, which is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive your package 2 days after the expected date, let us know so we can file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll receive it a few business days after. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

7MY TRACKING NUMBER DOESN'T WORK. HELP!

We will email you your tracking number before it has been scanned at the Canada Post office. If your package has yet to be scanned (due to it being a weekend/holiday), your tracking number will not be trackable on the Canada Post website.

Please wait until the end of the day and your tracking number should appear correctly. If it does not, please email “support@medicinemanshop.ca” and we will look into it.

8SHIPPING TO NUNAVUT & NORTHERN QUEBEC.

Due to the high percentage of postal thefts when shipping to Northern Quebec and Nunavut, we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

9DO YOU SHIP OUTSIDE OF CANADA?

Unfortunately, we cannot sell or ship to anybody outside of Canada.

PAYMENT & FEES

1WHAT METHODS OF PAYMENT DO YOU ACCEPT?

As of now we are only accepting Interac E-transfers. This is the common method of sending money bank to bank in Canada.

Every Canadian bank supports this feature.

2HOW DO I SEND AN INTERAC E-TRANSFER?

Every Canadian Bank and Credit Union has the e-transfer feature. Simply Google search your “bank name” + Interac E-transfer.

For E-transfer details click here. Below are links to all major Canadian banks and how to use their e-transfer feature:

RBCTD BankBMOCIBCScotiabank

3WHAT ARE THE SHIPPING FEES?

Orders are shipped via Canada Post Expedited and Xpress Shipping. Expedited shipping takes 2-5 business days and Xpress shipping takes 1-3 business days.

We charge a flat rate of $25 CAD for Xpress shipping and $15 for Expedited shipping.

You will receive free Expedited shipping on orders over $99 and free Xpress shipping on orders over $149.

4IS TAX INCLUDED IN YOUR PRICES?

We add 5% for GST and 0-7% PST, depending on your province.

5I'VE SENT MY E-TRANSFER. WHAT DO I DO NOW?

Once you’ve sent your E-transfer, it can take up to an hour for us to receive a notification. Make sure you’ve used the correct Order Number given at the checkout page as the Secret Question so we can track your payment.

If we receive your order and payment by 10AM PST (1PM EST), your order will be shipped on the same business day.

If your order and payment is received after 10AM PST (1PM EST), your order will be shipped the following business day.

Business days are any day Canada Post is open. Canada Post is open Monday – Friday. They are closed on the weekends as well as statutory holidays.

6WHAT WILL HAPPEN TO MY ORDER IF I DON'T SUBMIT PAYMENT AFTER THE CHECKOUT?

Your order will be kept on hold for 2 business days while we wait to receive a payment. If we do not receive an Interac E-transfer within 2 days, your order will be cancelled.

7WHAT IS THE MINIMUM AMOUNT I CAN ORDER?

We do not have a minimum order amount, since we have shipping costs for orders under $99. For orders over $99, you will be eligible for free shipping. We will kindly send you any order size that you choose.

8WHAT IS YOUR RETURN POLICY?

Purchases made on our website aren't eligible for returns. The only instances where we would provide an exchange (of the same package) or store credit would be if your order was mishandled or misconceived. Let us know if you think your order was mishandled, misconceived or damaged at support@medicinemanshop.ca and we will address your order accordingly.

PRODUCT INFORMATION

1ARE THE PRODUCT IMAGES REAL?

Yes! We take all of our images ourselves. If you have any feedback or ideas for photography, hit us up at support@medicinemanshop.ca!

2EVERYONE GRADES THEIR CANNABIS QUALITY FROM AAA TO AAAA, BUT WHY DO THEY OFFER DIFFERENT LEVELS OF CANNABIS QUALITY?

The original structure to indicate quality is using different sequences of “A”s. The more A’s, the higher the quality. AAAA (also known as quads) are usually known to be the highest quality.

A –
quality: bush/very low

AA – also known as: dubs, double A
quality: low

AAA – also known as: trips, triple A
quality: good/high

Note: we have “high trips” and “low trips.” This is where most of the dispensaries begin mislabelling their cannabis.

AAAA – also known as: quads
quality: high/highest

Note: again, we have “high quads” and “low quads.” This is where more mislabelling happens.

With that being said, everyone ends up labelling quality based on their own in-house quality. If most of their shelves are at the “trips” (AAA) level, then they’ll end up labelling their lower trips as AA or high trip AAA and labelling their high trips (AAA) as quads (AAAA). Hence, making it difficult for the consumer to know the real quality of product from a store until they’ve purchased from multiple online dispensaries to really compare.

Another thing to consider is cannabis quality is increasing every single year, if not every season. It is probably the fastest evolving plant on the planet at the moment with so many great growers coming out with new and innovative ways to grow even higher quality cannabis. This, again, increases the quads (AAAA) quality range. We wouldn’t be surprised if some people have begun calling their cannabis AAAAA (quints…?) quality.

3I RECEIVED MY ORDER, BUT IT'S DAMAGED. WHAT DO I DO?

If you requested your order with Xpress shipping, send us clear images of the damaged product with your order number and one of our customer service representatives will assist you. If you requested Expedited shipping, we do not take responsibility as expedited mail takes 2-3 days longer, which increases the likelihood of products melting in the heat.

support@medicinemanshop.ca

4I AM MISSING ITEMS FROM MY ORDER. WHAT SHOULD I DO?

Please send us the order number, so we can check if the mistake was made on our end and check to see how your order was packaged to ensure we tend to the situation in an accurate manner.

support@medicinemanshop.ca

CHALLENGE:

We encourage all of our members to accept this challenge!

Test the same strain on our shelf in comparison with another dispensaries’ and let us know which one you liked better. If ours was labelled to be AAAA (quads) and theirs’ was labelled to be either high trips (AAA) or quads (AAAA), but ended up being better, take photos of both and send us your full review describing characteristics like aroma, taste, how “high” you were able to get, etc… and we’ll add a discount on your next order!

support@medicinemanshop.ca